1. Agreement
These Terms of Service (“Terms”) form a binding agreement between you and the entity operating Qorrelate (“Qorrelate,” “we,” “us”). If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
Your use is also subject to our Privacy Policy, which describes how we collect and use personal information. Features that involve payment are subject to the pricing and billing terms presented at purchase.
2. Services
Qorrelate provides a cloud observability platform for logs, metrics, traces, session replay, and related features, including APIs, SDKs, agents, and documentation. We may update, add, or discontinue features to improve security, reliability, or compliance; we will not materially reduce core functionality of a paid plan without reasonable notice where required.
Beta and preview features may be offered as-is, without SLA, and may change or end at any time.
3. Accounts & access
You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account. Notify us promptly at support@qorrelate.io of unauthorized use.
We may suspend or restrict access if we reasonably believe you have violated these Terms, pose a security risk, or must comply with law.
4. Customer data & instructions
Your content. You retain rights to data you submit to the Services (“Customer Data”), including application telemetry, logs, metrics, traces, replay data, and similar content. You grant Qorrelate a worldwide license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Services and as described in our Privacy Policy.
Your responsibilities. You represent that you have all rights and consents needed to send Customer Data to Qorrelate and that your use complies with applicable laws (including privacy, export, and employment laws). You are responsible for configuration (for example, sampling, masking, retention, and access controls).
Aggregated data. We may derive de-identified or aggregated statistics that do not identify you or any individual, and use them for operations, security, and product improvement.
5. Acceptable use
You will not (and will not permit others to): (a) probe, scan, or test vulnerability of the Services without authorization; (b) circumvent rate limits, authentication, or security; (c) send malware or unlawful content; (d) mine cryptocurrency or run unrelated compute on our infrastructure; (e) resell the Services in violation of your plan; (f) use the Services in violation of law or third-party rights; or (g) attempt to access another customer’s data.
6. Fees & payment
Paid plans, usage charges, and taxes are described at checkout and in your account. Unless stated otherwise, fees are non-refundable. Late or failed payments may result in suspension. If you use third-party payment processing (for example, Stripe), their terms may also apply to payment transactions.
7. Confidentiality
Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and use it only for the purposes of these Terms. Exclusions include information that is public, independently developed, or rightfully received from a third party.
8. Intellectual property
Qorrelate and its licensors own the Services, software, documentation, and branding. Except for the limited rights expressly granted, no rights are transferred to you. Feedback you provide may be used by Qorrelate without obligation to you.
9. Disclaimers
Except where prohibited by law, the services are provided “as is” and “as available.” Qorrelate disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Qorrelate’s aggregate liability arising out of these terms or the services in any twelve-month period is limited to the greater of (a) amounts you paid to Qorrelate for the services during that period or (b) one hundred U.S. dollars ($100), except for liability that cannot be limited by law.
11. Indemnification
You will defend and indemnify Qorrelate and its affiliates, officers, and employees against third-party claims arising from Customer Data, your use of the Services in breach of these Terms, or your violation of law.
12. Term & termination
These Terms apply from your first use until terminated. You may stop using the Services at any time. We may suspend or terminate access for material breach, non-payment, or legal requirement. Upon termination, your right to use the Services ceases; we may delete Customer Data in line with our retention practices and Privacy Policy. Provisions that by nature should survive (including liability limits, indemnity, and governing law) survive termination.
13. General
Export. You comply with applicable export and sanctions laws and will not use the Services in embargoed jurisdictions or with prohibited parties.
Assignment. You may not assign these Terms without our consent; we may assign in connection with a merger or sale of assets.
Entire agreement. These Terms and policies referenced herein are the entire agreement regarding the Services and supersede prior discussions.
Governing law. These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, and the federal laws of the United States. Courts in Delaware have exclusive jurisdiction, subject to mandatory consumer protections in your jurisdiction where applicable.
14. Changes to these Terms
We may update these Terms by posting a new version on this page and updating the effective date. For material changes, we will provide additional notice when appropriate (for example, email or in-product notice). Continued use after the effective date constitutes acceptance of the updated Terms.
15. Contact
Questions about these Terms: legal@qorrelate.io or support@qorrelate.io.